Privacy Policy

Last Updated: 05 February 2024

1. Introduction

Reluvate Technologies Pte Ltd ("us", "we", or "our") operates the Starter Town application ("Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Service. We are committed to protecting the privacy of our users and maintaining the integrity of the personal information we handle. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of our Privacy Policy. This policy applies to all services offered by Reluvate Technologies Pte Ltd through the Starter Town application and any affiliated services.

2. What We Mean by Personal Information

For purposes of this Privacy Policy, “Personal Information” means any information from or about a person that either identifies that person directly or that makes that person identifiable when it is combined with other information from or about that person from any source.

3. Information Collection And Use

As you use Starter Town service, we may request specific personal details from you to ensure a seamless user experience and to enhance the functionality of our services. This information may be requested during various interactions, such as when you're setting up an account, engaging with our services on social media, completing purchases, or when you're in communication with us. It's important to note that while you have the option to withhold certain information, this decision may impact the full functionality of our services for you. The array of personal information you may provide includes, but isn't limited to:
  • Details needed for account registration like your name, the name of your company, email address, telephone number, sexual orientation, profile picture, device ID as well as any related information or additional details you choose to supply.
    • To safeguard your account, we rely on the robust security measures of AWS Cognito for the protection of your passwords and sensitive information. AWS Cognito ensures your data is encrypted both when it's sent and when it's stored, maintaining adherence to premier security protocols. In terms of financial transactions, rest assured that only the masked credit card numbers are retained by us for your reference. We do not store your full payment details; these are securely processed by Stripe, thus ensuring your payment information is handled in a secure manner.

    4. What Personal Data We Use

    4.1. Basic Account Data

    Starter Town is a social chat application that allows users to interact with virtual persona. To create an account with Starter Town, you are required to provide your email address. This basic account data may include your chosen profile name and profile picture. Just like any communication service, it's important for users to be recognizable to others. Therefore, the screen name and profile picture you choose on Starter Town are always public. However, we respect your privacy and do not require your screen name to reflect your real name. We do not collect details like your real name, gender, age, or personal preferences.

    4.2. Your Messages

    Starter Town leverages the robust and secure AWS (Amazon Web Services) infrastructure to store messages, photos, videos, and documents from your chats. This cloud-based approach allows you to seamlessly access your data from any device at any time, without the need for third-party backups. We place the utmost importance on the security and confidentiality of your data. To ensure this, all data stored on AWS is heavily encrypted. Moreover, we implement stringent access restrictions, so local engineers or physical intruders are unable to access user data. These measures are part of our commitment to maintaining the highest standards of data security and privacy for our users.

    4.3. Cookies

    For the web version of Starter Town, we use cookies essential for operating and providing our services. These cookies are small text files that enhance your user experience by enabling us to customize our services. Your web browser should give you control over these cookies, including options to accept or remove them. You can choose to block these cookies, but please note that doing so may prevent you from logging in to the web version of Starter Town. In the mobile application of Starter Town, we do not use cookies. However, we do use Google Analytics in the web version to track user activities. This helps us in improving our services and understanding user engagement. Be assured that we do not use cookies for profiling or advertising purposes.

    5. Automatic Data Collection and Usage

    At Starter Town, we are committed to the highest standards of data privacy and rigorously adhere to the Google API Services User Data Policy, which encompasses the Limited Use requirements. Our Service automatically collects technical data to improve user experience and service functionality. This data is often technical and is gathered via application programming interfaces (APIs), software development kits (SDKs), cookies, and other similar technologies. Such data, which may be considered Personal Information either on its own or in combination with other information, includes but is not limited to:
  • Device Information: We collect data related to device identifiers, such as advertising IDs and similar hardware details, along with precise geolocation data.
  • Usage Metrics: This includes data on search queries, page views, and other related usage statistics.
  • Network and Connectivity Data: We gather information such as URLs accessed, IP addresses, bounce rates, spoofing activities, active ports, session counts, clickstream data, along with location information and network identifiers like Wi-Fi access points.
    • Moreover, our Service incorporates Google Analytics, which utilizes cookies to collect data including but not limited to the timing of your visit, pages visited, and the time spent on each page, along with the IP address and the type of operating system of the devices accessing our Service. Should you choose to opt-out of Google Analytics, you may do so by using the browser plugin provided by Google at http://www.google.com/ads/preferences/plugin. For a more in-depth understanding of how we comply with Google's stringent guidelines on data collection, usage, and handling through Google APIs, we invite you to review the Google API Services User Data Policy directly.

    6. Processing Your Personal Data

    6.1. Advanced Features

    In Starter Town, we may utilize some aggregated data about how you use our service to develop and enhance features. For example, we analyze this data to understand the demands and preferences of our user base, which helps us to provide a more holistic and personalized experience. This analysis is conducted using aggregated data to ensure individual privacy is maintained.

    6.2. No Ads Based on User Data

    Unlike many other services, Starter Town does not use your personal data for ad targeting or other commercial purposes. Our commitment is to offer a secure and feature-rich cloud-based chat service. Any information we store, such as your email address and chat content, is primarily for the functionality of Starter Town.

    7. Managing Your Data and Privacy

    At Starter Town, we prioritize maintaining your data to cater to your interests and enhance your overall user experience. You hold the control to modify or request the deletion of your account information at any time. This can be achieved directly within the mobile application or by reaching out to our support team at support@starter.town. Our support team is also available to assist with any inquiries related to this Privacy Policy or if you wish to obtain a copy of your data. For actions related to deleting your account or erasing your information, we advise you to consult the “Account Deletion Policy” section in this Privacy Policy for comprehensive guidance. To further support your data management, Starter Town provides an in-app feature that allows you to access your information conveniently. By navigating through the left panel menu then selecting “Account Details”, you can review and manage the information Starter Town has stored about you. For certain functionalities, Starter Town may utilize Artificial Intelligence (AI) or similar technologies that process user data. We implement prudent measures to safeguard the privacy and security of your data when employing such technologies. However, Starter Town shall not be held responsible for any potential loss or damages arising from the use of AI or similar technologies. By using Starter Town, you acknowledge and accept the inherent risks associated with such technologies and agree to release Starter Town from any claims, damages, or losses that may result from their use.

    8. Security

    The safeguarding of your Personal Information is a paramount concern for us at Starter Town. In alignment with our data sharing principles, we employ robust security measures and commercially reasonable safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures are designed to provide a level of security appropriate to the risks of processing your personal information. We follow strict data security protocols, including:
  • Encryption of data during transmission and while at rest.
  • Regularly updating and testing our security technology.
    • Despite our efforts, we must convey that no method of transmission over the Internet or electronic storage is infallible. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We encourage you to play an active role in keeping your Personal Information secure by managing your Starter Town settings responsibly and being vigilant against unauthorized access to your account.

    9. Account Deletion Policy

    At Starter Town, we respect your privacy and control over your personal information. Our Account Deletion Policy is designed to provide you with the necessary tools to manage your data and make informed decisions about your account with us.

    9.1. How to Delete Your Account

    If you decide that you no longer wish to use Starter Town, you have the right to delete your account and remove all associated data from our systems. To initiate the deletion process, please follow these steps:
    1. Log in to your account through the Starter Town app.
    2. Navigate to the left panel menu.
    3. Choose "Delete Account" and follow the instructions to confirm your decision.
    Alternatively, if you are unable to access the app, you can request account deletion by reaching out to our support team at support@starter.town. You will be required to verify your identity to prevent unauthorized deletion requests.

    9.2. What Happens When You Delete Your Account

    Upon receiving your deletion request, Starter Town will initiate a process to permanently remove your account and all associated data from our systems. This includes messages, media, contacts, and any other information you've stored with us. However, it's crucial to note that if you only uninstall Starter Town from your device without utilizing our in-app 'delete my account' feature, your information may be retained for an extended period. Here’s what you need to know about the deletion process:
  • Irreversible Process: Once your account is deleted, you will not be able to regain access. All your data will be permanently removed, and you cannot recover any information after the deletion is complete.
  • Deletion Timeline: The complete deletion of your information from our systems may take up to 30 days from the start of the deletion process. During this period, your information will not be accessible to you.
  • Storage: Copies of your information may remain in our backup storage beyond the 30 days, used solely for the purpose of recovery in the event of a disaster, software error, or other data loss event. However, this information will not be accessible to you or others on Starter Town.
  • Groups and Messages to Others: Deleting your account does not remove the information related to any groups you have created or affect the information other users have about you, such as copies of messages you sent them.
  • Data Retention: We may retain certain log data in our databases even after your account is deleted. This data will be disassociated from any identifying information, ensuring it cannot be linked back to your account. We accomplish this by replacing any instance of your account ID with a replacement identifier that cannot be linked back to your account once it is deleted. This measure is taken to protect your privacy while allowing Starter Town to use de-identified data for analytical and operational purposes.
  • Legal and Harm Prevention Retention: In some cases, we may keep your information for legal reasons, terms violations, or harm prevention efforts. This retention is strictly for purposes outlined in our Privacy Policy and is compliant with applicable laws and regulations.

    • 9.3. Data Retention

    In certain cases, we may need to retain specific data for legitimate reasons such as security, fraud prevention, or regulatory compliance. Should this be necessary, we will inform you about our data retention practices, including the types of data retained and the duration of retention, as outlined in our Privacy Policy.

    10. Changes To This Privacy Policy

    Our Privacy Policy may evolve over time to reflect enhancements in our practices and services. It will remain in effect except with respect to any future amendments, which will be implemented immediately after they are communicated on this page. We reserve the right to modify our Privacy Policy as necessary. You will be able to determine when this Privacy Policy was last revised by checking the 'Last updated' date at the top of the page. In the event of significant changes, we will endeavor to inform you via the email address you have provided, but will not be liable for any failure to do so. However, we recommend that you regularly review this Privacy Policy to stay informed of any updates. Your continued engagement with the Service following the posting of changes to the Privacy Policy will be deemed as your acknowledgment and agreement to the changes and the updated terms. If you have any questions or require clarification regarding the terms of this Privacy Policy or any amendments made to it, we welcome your inquiries at support@starter.town. By using the Services post any changes, you are expressing your consent to the updated policy.

    11. Contact Us

    If you have any questions about this Privacy Policy, please contact us at support@starter.town.

    Reluvate Technologies Pte Ltd is committed to protecting your privacy, and we appreciate your trust in us to use your Personal Information responsibly.